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Providence Health & Services Clinical Secretary in Centralia, Washington


Providence is calling a Clinical Secretary (1.0 FTE, Days) at Providence Centralia Hospital in Centralia, WA.

The Clinical Secretary of an outpatient physical therapy clinic must have good communication and organization skills. This individual is responsible for obtaining accurate intake information from patients, scheduling patient treatment appointments and organizing patient files. They must interact with patients, families and staff in a manner that portrays a positive image for the clinic. They will be responsible for transcribing communication from physical therapists and from PCH physicians who happen to share the facility..

In this position you will be responsible to assure:

  • Provide transcription correction and typing services to the staff of the hospital therapy clinic.

  • Understands transcription procedures and software.

  • Has a transcription “turnaround” time of 48 hours.

  • Screen referrals and schedules patients appropriately.

  • Ask appropriate questions of referring physicians’ offices, accurately document diagnosis, and obtain all necessary information.

  • Schedule language interpreters for patients when needed.

  • Screen referrals appropriately and forward to outside therapy clinics as appropriate.

  • Accurately document all scheduled appointments on paper and electronically.

  • Initiate and maintain patient files.

  • Obtain necessary insurance information from new patients and refer them to financial counselor if necessary.

  • Work closely with referring physicians, office staff, and outside agencies to develop positive relationships and open communication.

  • Ensure the appropriate forms are completed by the patients.

  • Offer assistance in explaining and completing the intake forms.

  • Manage patient billing functions for therapists to maximize clinic reimbursement.

  • Collaborate directly with providers to ensure adequate charges and diagnostic coding of patient records.

  • Collaborate with Business Services on billing practices, rejected bills, and regulatory changes that may affect reimbursement.

  • Has knowledge of various insurance companies and understanding of benefit allotments.

  • Effective in initiating the authorization process for insurance companies that require it.

  • Verify all information with insurance companies, as needed.


Required qualifications for this position include:

  • 1 yearExperience working in an office setting.

Preferred qualifications for this position include:

  • H.S. Diploma or GED

  • Medical clerical experience.

  • Experience with ICD-9 codes, medical billing and Medicare regulations.

About the hospital you will serve.

Providence Centralia hospital in Centralia, Washington is a 127 bed, not-for-profit hospital providing emergency, diagnostic, cancer, birthing and surgical services. It consistently receives high scores on accreditation surveys by the Joint Commission, the Washington Department of Health and the Washington Department of Social and Health Services.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative (Clinical)

Location: Washington-Centralia

Req ID: 249264