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Providence Health & Services Registrar - Patient Registration in Centralia, Washington


Providence is calling a Registrar (0.8 FTE, 32 hours per week Day Shift) to work in the Patient Registration at Providence Centralia Hospital in Centralia, WA.

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.

The Registrar will be responsible for collection of demographic information to ensure accuracy for billing purposes. Provide general support to patients, families, and visitors. Assist all departments with any patient access needs.

In this position you will:

  • Service Excellence:

  • Use AIDET in all interactions

  • Provide exceptional customer service

  • Follow code of conduct

  • Routinely demonstrates standards of behavior in all interactions

  • Respond timely to all requests

  • Complete task timely & accurately

  • Routinely reviews department policies for process accuracy

  • Communicate with Supervisor/Manager on pertinent issues

  • Work cohesively with all departments

  • Maintain a clean, stocked department

  • Switchboard Responsibilities:

  • Answer telephones promptly

  • Process ambulance demographic requests

  • Process room scheduling requests

  • Complete COA Audit weekly

  • Follow paging guidelines

  • Reception desk Responsibilities:

  • Perform quick registration all emergency room patients

  • Notify Emergency room of patient arrivals

  • Direct/track all patients

  • Assist with patient check in as needed

  • Complete QA reports daily

  • Maintain radio communication with security

  • Monitor alarm panels for alerts

  • Registration Responsibilities:

  • Complete all registrations timely

  • Verify patient demographics & insurance

  • Obtain signatures

  • Scan all required documents, i.e. picture ID, insurance cards, HIPAA

  • Uses electronic tools as needed

  • Compiles hospital call schedule daily

  • Complete QA reports daily

  • Direct/escort patients

  • Provide relief for breaks

  • Pre-Registration Responsibilities:

  • Obtain demographics from physician offices for accuracy

  • Document missing information for later collection

  • Print/deliver required forms for accounts

  • Hospital /Unit safety & security:

  • Able to state evacuation routes in case of fire

  • Able to state fire plan & location of fire information

  • Attend annual safety education & training

  • Identify potential unsafe situations in patient/office environment, providing appropriate interventions to rectify situation

  • Address safety needs as part of the Patient Access department communicating as appropriate with all members of the health care team

  • Maintain confidentiality of business and/or patient information

  • Comply with OSHA guidelines & procedures


Required qualifications for this position includes:

  • Two (2) years of experience recent customer service

  • One (1) year of clerical experience

Preferred qualifications for this position includes:

  • Healthcare setting

  • Medical terminology

  • Multi-line phone

About the hospital you will serve.

Providence Centralia Hospital in Centralia, Washington is a 127-bed, not-for-profit hospital providing emergency, diagnostic, cancer, birthing and surgical services. It consistently receives high scores on accreditation surveys by the Joint Commission, the Washington Department of Health and the Washington Department of Social and Health Services.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Part-time

Shift: Day

Job Category: Patient Services

Location: Washington-Centralia

Req ID: 313632