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Providence Registrar - Patient Registration in Centralia, Washington


Providence is calling a Registrar (Per Diem, Day Shift) to Providence Centralia Hospital in Centralia, WA.

We are seeking a Registrar to be responsible for the collection of demographic information to ensure accuracy for billing purposes. Provide general support to patients, families, and visitors. Assist all departments with any patient access needs.

In this position you will:

  • Service Excellence:

  • Uses AIDET in all interactions.

  • Provide exceptional customer service.

  • Follows code of conduct.

  • Routinely demonstrates standards of behavior in all interactions.

  • Responds timely to all requests.

  • Completes task timely & accurately.

  • Routinely reviews department policies for process accuracy.

  • Communicates with Supervisor/Manager on pertinent issues.

  • Works cohesively with all departments.

  • Maintains a clean, stocked department.

  • Switchboard Responsibilities:

  • Answer telephones promptly.

  • Process ambulance demographic requests.

  • Process room scheduling requests.

  • Complete COA Audit weekly.

  • Follows paging guidelines

  • Reception desk Responsibilities:

  • Perform quick registration all emergency room patients.

  • Notify Emergency room of patient arrivals.

  • Direct/track all patients.

  • Assist with patient check in as needed.

  • Complete QA reports daily.

  • Maintains radio communication with security.

  • Monitors alarm panels for alerts.

  • Registration Responsibilities:

  • Complete all registrations timely.

  • Verify patient demographics & insurance.

  • Obtain signatures.

  • Scan all required documents, i.e. picture ID, insurance cards, HIPAA.

  • Uses electronic tools as needed.

  • Compiles hospital call schedule daily.

  • Complete QA reports daily.

  • Direct/escort patients.

  • Provide relief for breaks.

  • Pre-Registration Responsibilities:

  • Obtain demographics from physician offices for accuracy.

  • Document missing information for later collection.

  • Print/deliver required forms for accounts.


Required qualifications for this position include:

  • Two (2) years of experience recent customer service.

  • One (1) year of clerical experience.

Preferred qualifications for this position include:

  • High School Diploma or GED

  • Healthcare setting.

  • Medical terminology.

  • Multi-line phone.

About the hospital you will serve.

Providence Centralia Hospital in Centralia, Washington is a 127-bed, not-for-profit hospital providing emergency, diagnostic, cancer, birthing and surgical services. It consistently receives high scores on accreditation surveys by the Joint Commission, the Washington Department of Health and the Washington Department of Social and Health Services.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Day

Job Category: Patient Services

Location: Washington-Centralia

Req ID: 280942